![\"mapalineas\"](\"https:\/\/dbus.eus\/wp-content\/uploads\/2014\/02\/mapalineas.jpg\")
<\/p>\nDbus follows a policy of excellence in management as well as service. That is why several of the Company\u2019s routes are certified to the AENOR quality standard, UNE 13816. Dbus is at the forefront in making the quality criteria laid down in the UNE-EN 13816 standard a priority, and the first transport company in the Basque Country to obtain the AENOR certification.<\/p>\n
This standard places particular emphasis on quality from the point of view of users\u2019 needs and expectations. That is why the same operating procedures and requirement standards are applied to all San Sebastian\u2019s urban routes, as well as to the main certified routes. Dbus thus guarantees the same level of quality throughout its entire urban bus network.<\/p>\n
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The Dbus quality policy is as follows:<\/p>\n
The Company is true to its quality commitments, which it applies not only to its routes certified to AENOR, but on all its routes which cover and connect the city\u2019s different districts, thus offering the best possible service to all passengers.<\/p>\n
See quality commitments and the list of services<\/a><\/p>\n